Overview
We monitor service health on the public status page. If OsintX is up but something fails only for your account, open a ticket after sign-in so we can inspect logs safely.
Quick pick: billing or plan changes → email or ticket · product “how do I…?” → Tutorial first, then Discord · outage suspicion → Status page.
Channels
Official links only — please avoid DMs to random staff accounts; use the addresses below so requests are traceable.
In-app tickets
After you sign in, the dashboard includes a structured ticket system with categories. Attach steps, timestamps, and (if safe) screenshots — it reduces back-and-forth and helps us reproduce bugs.
Billing & abuse
For invoices, failed payments, or plan upgrades, email or a ticket is best so we can reference your transaction ID. To report abuse of the platform (spam, credential stuffing, etc.), email with evidence and timestamps; we take actionable reports seriously.