Support & contact
Telegram for billing and account help. Copy an email address below for imprint, privacy, or official law enforcement requests.
Discord server closed. Our OsintX Discord server has been terminated and we will not open a new Discord server. Please use Telegram for all support requests.
Telegram
[email protected] · [email protected]
General contact
Imprint, billing questions, privacy requests, and general inquiries.
Law enforcement
Official requests from police and other authorized authorities.
Response times
Typical response on Telegram support: within a few hours (CET). Email: usually 1–2 business days. Check the status page if you suspect an outage.
Quick links
Self-service before messaging support.
Common questions
How do I upgrade or renew my plan?
Open Dashboard → Pricing, pick a plan or add-on, and pay via crypto checkout. Plan time extensions stack on your current expiry.
My plan expired — what happens?
You get a 3-day grace period, then your account moves to Free (3 searches/day). Purchased FiveM addon time is kept but needs Enterprise API access to use.
Payment confirmed but plan not active?
Crypto payments can take a few minutes. Include your OsintX username and transaction ID when contacting us on Telegram.
How do daily search limits work?
Limits reset at midnight UTC. Extra search boosts from add-ons only apply until the end of the current UTC day.
Where is API documentation?
Enterprise API access includes v1 endpoints. See the Docs section in the dashboard or visit /docs after signing in.
What happened to the OsintX Discord server?
Our Discord server has been terminated. We will not open a new Discord server — support and contact are on Telegram only.
Before you message us
- Include your OsintX username and what you already tried.
- For billing, mention your plan and approximate purchase time.
- For search errors, note the provider and query type (not the full target if sensitive).
- Use official links only — staff will never ask for your password or 2FA codes.